Privacy Policy — Your Data at 33b

1. Introduction

This Privacy Policy ("Policy") describes the practices of 33b ("we", "our", "us", "the Platform") regarding the collection, use, storage, transfer, and protection of personal data provided by or collected from users ("you", "your", "Player") of the 33b website at https://33b.lat and all associated services.

By registering an account, accessing the 33b platform, or using any feature of our service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the 33b platform.

33b is committed to handling personal data responsibly, in a manner consistent with fair information practices and the reasonable expectations of our players in Bangladesh and internationally. This Policy is reviewed periodically and updated to reflect changes in our practices or applicable requirements.

2. Personal Data We Collect

33b collects personal data in three principal ways: information you provide directly, information generated automatically by your use of the platform, and information received from third-party service providers with whom we work. The categories of data collected are described below.

• 📝

  Registration Data

  Full name, date of birth, mobile phone number, and account credentials (username, hashed password) submitted when you create your 33b account.

• 🪪

  Identity Verification (KYC) Data

  Government-issued photo ID (National ID card, passport, or driving licence), selfie for liveness verification, and proof of address where required for withdrawal processing.

• 💳

  Financial Data

  Payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay number, or bank account details), transaction history, deposit and withdrawal records. Full payment card numbers are never stored on 33b servers.

• 📱

  Technical & Device Data

  IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and approximate geographic location derived from IP address.

• 🎮

  Gaming & Betting Activity

  Game session records, wager amounts, win/loss outcomes, bonus usage, wagering requirement progress, and sports betting market selections.

• 💬

  Communications Data

  Support enquiries, live chat transcripts, feedback submissions, and email correspondence with the 33b support team at [email protected].

3. How We Use Your Personal Data

33b processes personal data only for specific, legitimate purposes directly related to the operation of the platform and the delivery of our services. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Our primary purposes are as follows:

• Account administration: Creating and maintaining your account, authenticating your identity at login, and managing account settings and preferences.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate financial records for your account.
• Identity verification: Fulfilling our KYC obligations before processing withdrawals, confirming that you meet the 21+ age requirement, and verifying that payment methods are registered in your name.
• Service delivery and improvement: Providing access to cricket betting, live casino, slots, and card games; diagnosing technical issues; improving platform performance; and developing new features.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, money laundering, bonus abuse, and other harmful activity that may affect the platform or other players.
• Responsible gaming compliance: Monitoring gaming patterns to identify potential problem gambling behaviour, enforcing self-exclusion requests, and applying deposit or session limits you have set.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Marketing communications: Sending you information about promotions, bonuses, and seasonal offers (such as BPL, IPL, Eid, or Pohela Boishakh promotions) via SMS or push notification, where you have not opted out of such communications.

4. Legal Basis for Processing

33b processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration, including account management, payment processing, and game access.
• Consent: Processing activities for which you have given specific, informed consent, including marketing communications. You may withdraw consent at any time by contacting support or updating your communication preferences.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering obligations, age verification requirements, and record-keeping standards.

5. Sharing Your Personal Data

33b does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive transaction data necessary to process your deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data needed to deliver their respective games within the 33b platform.
• Identity verification providers: KYC and document verification service providers receive identification data solely for the purpose of confirming your identity and age.
• Technology and hosting providers: Infrastructure and server hosting providers that store platform data on secured systems under strict data processing agreements.
• Legal and regulatory disclosures: Where required by law, court order, or a legitimate request from a government authority, we may disclose personal data to the extent strictly necessary to comply with that obligation.

All third-party service providers engaged by 33b are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and not to share data further without our written authorisation.

6. Cookies and Tracking Technologies

33b uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit the 33b website. The categories of cookies we use are as follows:

• Essential cookies: Required for core platform functionality, including maintaining your logged-in session, remembering your account preferences, and ensuring secure authentication. These cookies cannot be disabled without impairing the platform's basic operation.
• Analytics cookies: Used to understand how players interact with the platform — which pages are visited most, where sessions begin and end, and how long typical sessions last. This data is aggregated and anonymised and is used solely for improving the platform.
• Functional cookies: Used to remember optional preferences such as your preferred language display or notification settings.

You can manage cookie preferences through your browser's settings. Disabling essential cookies will affect your ability to use core platform features, including account login.

7. Data Retention

33b retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable record-keeping obligations. Our standard retention periods are as follows:

• Active account data (registration details, gaming records, transaction history) is retained for the duration of your account relationship with 33b plus a minimum of five years following account closure, to satisfy financial record-keeping and audit requirements.
• KYC identity documents are retained for a minimum of five years from the date of verification.
• Support communications and dispute records are retained for three years from the date of the last interaction.
• Technical log data (server logs, session logs) is retained for 12 months and then deleted or anonymised.
• Marketing preference data is retained until you withdraw consent or request deletion, at which point it is removed from active marketing lists within 30 days.

When personal data is no longer required and no legal retention obligation applies, 33b will securely delete or anonymise it so that it can no longer be associated with your identity.

8. Data Security

33b implements a layered approach to data security, combining technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the 33b platform.
• Encrypted storage of sensitive account data, including hashed and salted password storage — plain-text passwords are never stored.
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Audit logging of access to sensitive data categories, including KYC documents and financial records.
• Incident response procedures to detect, contain, and notify affected users of any data breach within a reasonable timeframe.

While 33b takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Privacy Rights

As a user of the 33b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within 30 calendar days.

10. Minors and Age Restrictions

The 33b platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the relevant account, delete the associated personal data, and reverse any transactions made during that period.

If you believe that a person under the age of 21 has registered an account on the 33b platform, please notify us immediately at [email protected] so that we can take prompt action.

11. International Data Transfers

Some of the third-party service providers engaged by 33b — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, 33b takes reasonable steps to ensure that the recipient maintains data protection standards consistent with those described in this Policy, including through the use of contractual safeguards and data processing agreements.

By using the 33b platform, you consent to your personal data being transferred to and processed in countries where 33b's service providers operate, subject to the safeguards described in this section.

12. Marketing Communications and Opt-Out

With your consent, 33b may send you promotional communications by SMS or in-platform notification regarding new games, bonus offers, tournament announcements, and seasonal promotions relevant to the Bangladesh market — including BPL season offers, IPL markets, T20 World Cup specials, and Eid or Pohela Boishakh promotions.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" or by updating your notification preferences within your account settings. Opting out of marketing communications will not affect operational messages, which include account security alerts, transaction confirmations, and KYC request notifications.

13. Changes to This Privacy Policy

33b may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will notify you via a banner notification on the platform or by message to your registered contact number, with a minimum notice period of seven calendar days before the revised Policy takes effect.

The date at the top of this document indicates when the Policy was last updated. We encourage you to review this Policy periodically. Your continued use of the 33b platform after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33b handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

Email: [email protected]

Please include your registered account username and a clear description of your request or concern so that we can locate your records and respond effectively. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.